Q&As

GOT A QUESTION?

Hopefully we have answered it here but we haven’t just drop us an email and we’ll get back to you as soon as possible.


HOW LONG WILL MY CANDLE TAKE TO ARRIVE?

We will always try to send out your items next day, but please allow up 5-7 working days from ordering as all our products are hand made and if we don’t have one in stock we will hand make it and get it to you ASAP. We will always send you updates with progress on your order.


HOW DO YOU SHIP?

Candles are fragile so we very carefully pack your order to ensure it arrives in perfect condition and rest assured we will always use recycled boxes with a recycled or recyclable filler. We will then send your candle tracked delivery via Royal Mail. This way we can keep an eye on where your parcel is.

 

HOW MUCH WILL POSTAGE COST?

Regular 1st Class post - £3.00 (up to 2kgs)

Signed for 1st Class - £4.50 (up to 2kgs)

Rest of the World - £6.50  (up to 2kgs)

If you are local, I will happily hand deliver free of charge and am also happy for people to pick up. 

 

DO YOU GIFT WRAP?

Each candle comes in its own organic cotton bag but we can also individually wrap the candle and pop it in a beautiful box with a handwritten note to the receiver. Just ping over an email with the gift details and address and we will sort the rest.

 

DO YOU DO WHOLESALE?

Of course! We would love to hear from you and see what magic we can create by working together however big or small. Please drop us a line with your thoughts and ideas. We look forward to hearing from you.


UNHAPPY?

This is sad but if you are unhappy with your item or if you think it is faulty please send us an email and we can look into the issue for you.